We’re upgrading our system!
Beginning at the close of business on Tuesday, December 31, we’ll be making important system upgrades to better serve you and improve your overall membership experience. Please refer below for important information regarding the system upgrade, including how your accounts will be affected during scheduled service interruptions and how you can prepare.
What are the downtimes?
The upgrade will take place after close of business on Tuesday, December 31, 2019. Members will be unable to access Online Banking and Telephone Banking beginning at 1:00 PM on Tuesday, December 31, 2019, and continuing until approximately 7:00 AM on Friday, January 3, 2020. The upgraded version of Online Banking will be available when the branch reopens during normal business hours on Friday, January 3, 2020.
Debit Cards will be put in stand-in mode at approximately 6:00 PM on Tuesday, December 31, 2019. This will result in lower limits for members making purchases and withdrawing from ATMs. Debit cards will resume standard limits on Friday, January 3, at approximately 9:00 AM.
Will the branches be closed?
Yes – Both credit union branches will close on Tuesday, December 31, 2019 at 1:00 PM, to begin the transition. We will resume regular business hours Friday, January 3, 2020 at 7:00 AM.
Will I need to re-enroll in any existing services once the upgrade is complete?
Yes – You will need to re-enroll in Online Banking and indicate whether or not you would like to receive eStatements at that time. Existing eStatement preferences will not automatically transfer over to the new system.
You will be prompted to change your Telephone Banking PIN when you place your first call into our Telephone Banking system after the upgrade.
Members who previously used Bill Pay will need to re-enroll. Payees that are set up through Bill Pay will not transfer, and will need to be reentered. Recurring transfers or loan payments previously set up in online banking will not transfer.
What is new for members?
- New and Improved Online Banking Platform
- Mobile Banking App for Apple & Android
- Remote Deposit Capture
- Electronic Digital Signature
- Online Fillable Applications
- Card Management via Mobile App
What will remain the same for members?
- Account number
- Debit cards and PINs
- Direct deposit/pension/Social Security
- Established automatic account withdrawals
Is there anything I need to do on the old system before the switch?
Because eStatement history will not transfer over, it is recommended that you save your statement history as a PDF on your secured home computer.
To prepare for debit card stand-in limits, you should plan to withdraw any cash needed on or before 1:00 PM on Tuesday, December 31, 2019. You should plan to have additional payment options like checks available for your purchase needs.
You should make note of any automatic transfers or loan payments that you have set up in online banking and prepare to set these up again in the new system.