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CEO Annual Report for 2020
I was trying to find the words to describe 2020 for Alpha Credit Union without focusing on the pandemic and maybe even not mentioning it at all. Then I realized that it needs to be a part of my message because it demonstrates the true strength, dedication, and tenacity of our members, our Board of Directors, and our staff. Through one of the most difficult, unusual, and uncertain times of our lives, Alpha remained dedicated to delivering products and services to our membership. We recognized the commitment of all of you in your own jobs this year and wanted to mimic that same type of commitment. We were able to adapt to the daily changes and work through our fears of the unknown and continue to provide financial services to you, our membership. Our team quickly adapted to remote working status as well as in office work with a skeleton crew. All while working on a new computer system which went live on January 2, 2020. I could not be more proud of our team for making 2020 the successful year it was.
In 2020, we implemented a new core system, enhanced products, and offered new services to the membership including; mobile banking, online account opening, mobile check deposits, increased limits on home equity loans, electronic loan signatures and several loan specials throughout the year.
Alpha’s assets grew more by almost $6 million in one year, which is absolutely remarkable. We thank our membership for their trust and letting us be the ones to assist in your financial wellness. We take pride in providing our services to each and every member and strive to provide excellent customer service! If that goal is not met, we will work on improving your experience with us. Alpha is not perfect, but we will recognize our shortfalls, and work at getting better.
I mention our members’ support every year. I do so because it truly is the foundation on which we survive and thrive as a financial institution. Membership support, enabled us to help our members purchase 94 vehicles, complete 14 major home renovations, and improve over 450 personal and credit situations in 2020.
Members, employees, management, and the Board have all helped Alpha finish 2020 with very strong, solid financial ratios and a net worth of more than 11.9%.
I extend special thanks to the Board of Directors, management and staff for their support, dedication and vision.
Also, a sincere thank you to our members for your continued loyalty and commitment to Alpha Credit Union. As we move into 2021 we remain rooted in our commitment to serve our membership. We look forward to offering more products and services, improving conveniences, providing assistance where needed, and always pledge the motto of “people helping people”.