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CEO Annual Report for 2023

2023 was a difficult year with being short staffed and losing both senior employees. After several months of searching, we have finally hired a solid team and hope to move forward into 2024 with minimal staffing disruptions. Through all of the shortages, we managed to maintain a high level of member service and provide timely responses to any member service requested items. Your membership is very important to us and we strive to provide the utmost service to each and every one of our members. We want your experience with Alpha to be a positive one. Management and the Board have always put member service at the top of their priority list, and that will never change. Your continued support is vital to our success. In 2023 we were approved to have your family members join the credit union as well, regardless of where they work.

Alpha had an extremely successful 2023 financially. This success demonstrates the true strength, dedication, and tenacity of our members, our Board of Directors, and our staff. We are humbled by your continued support through yet another year of attempting to return to a full team of dedicated employees. We also continued to offer our special rates for loans and attempted to improve member conveniences and efficiencies; currently working on offering ACH Origination, to make transfers from other institutions much easier.

Membership support, enabled us to help our members purchase more than 161 vehicles, and improve 425 personal and credit situations in 2023.

Albeit, a successful year, we continue to look for ways to improve our services and products, and make your experience with us even better. Thank you again for your support and as we enter 2024, we are eager to bring you our strategic plan for more streamlined services, competitive loan rates, increased membership availability, and enhanced electronic conveniences.